Privacy Policy

At Vex Auto Maryland, your trust matters. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, fill out a form, respond to an ad, request a quote, book an appointment, or otherwise get in touch with us.

Information We Collect

Depending on how you interact with us, we may collect:

Name, phone number, and email address
Vehicle year, make, model, and type
Services you are interested in
Preferred appointment date or timeframe
Messages, photos, or other details you choose to share
Website activity, device information, cookies, and advertising-related data

This information may come from our website, Facebook or Instagram Instant Forms, phone calls, text messages, emails, or other conversations with our team.

How We Use Your Information

We use your information to:

Respond to quote and service requests
Contact you about your vehicle and the services you asked about
Schedule, confirm, and manage appointments
Deliver detailing, paint enhancement, ceramic coating, tinting, and related automotive services
Send appointment confirmations and service updates
Provide customer support and follow up on your experience
Share promotions or special offers when you have opted in or where otherwise permitted
Improve our services, website, and advertising
Protect our business and comply with applicable legal obligations

Phone Calls, Texts & Emails

When you give us your contact details, we may reach out by phone, text, or email about your inquiry, quote, appointment, or requested service.

Marketing messages are sent only where permitted. Message and data rates may apply. You can opt out of marketing texts by replying STOP, and unsubscribe from promotional emails using the link in those emails.

How We Share Information

We may share information with trusted service providers who help us run our business, such as tools for:

Appointment scheduling
Customer relationship management
Website hosting and analytics
Email and text messaging
Payment processing
Advertising and lead management

We may also disclose information when required by law, or when reasonably necessary to protect our customers, business, property, or legal rights.

Vex Auto Maryland does not sell or rent your personal information.

Facebook & Instagram Advertising

If you submit information through a Facebook or Instagram ad, Meta may process that information under its own privacy policies. We receive what you choose to submit so we can respond and tell you more about our services.

Our website may use cookies and advertising tools—including the Meta Pixel or similar technologies—to measure ad performance and improve our marketing.

Data Retention

We keep personal information only as long as reasonably needed to respond to inquiries, provide services, maintain business records, meet legal requirements, and resolve disputes. Some information may be retained longer when necessary for legal, security, accounting, or legitimate business-record purposes.

Data Security

We use reasonable administrative and technical safeguards to help protect personal information. No method of electronic storage or internet transmission is completely secure, so we cannot guarantee absolute security.

Your Choices & Requests

You may contact us to:

Ask questions about how your information is handled
Request access to or correction of your information
Ask us to delete information, where applicable
Opt out of marketing communications

We will respond to reasonable requests in accordance with applicable law. Please note that we may need to retain certain information for legal, security, accounting, or legitimate business reasons.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.